After an apparent outage at a Century Link data center, several 911 centers in major urban areas have reported interruptions in service. Seattle, Salt Lake City, Dallas, and Boston to name a few with smaller outages being reported in Oregon, Idaho, Missouri, Arizona, Colorado and Virginia. Century Link has mostly been silent on the cause of the issue, simply taking to twitter to state:

CenturyLink has been dealing with a network event. We take service interruptions seriously and have teams working to restore affected services. We made progress in restoring services across the network in the last several hours. We are focused on resolving remaining issues.

The FCC is taking action on the incident, announcing an immediate investigation and stating, ““The CenturyLink service outage is therefore completely unacceptable, and its breadth and duration are particularly troubling.”

Yes, yes it is. Tell us something we don’t know. And tell us how it’ll get fixed, you know, for next time when it gets hacked again.

While the ’cause’ is yet to be determined, it’s not the first time this has happened nor will the real culprit be disclosed. What should be understood is that our systems are not robust, and are not infallible. In fact, taking into account the strange activity in New York City last night, the proximity of the timing and just before New Year’s is a bit…odd.

2019 just might be a heck of a year. Need training? What’s your own communications plan look like?